Frequently Asked Questions (FAQS)
This Frequently Asked Questions (FAQS) Page answer the more general questions we are asked first, but be sure to see further down the page for specific section such as:
Accessibility, Cleanliness, Safety and Security, Sustainability
Frequently Asked Questions
General
What Languages Do The Hosts Speak At Heathwood B&B?
The Hosts can only speak English. (They can use a translator app if needed)
What are the Check-in & Check-out Times at Heathwood B&B?
Earliest Check-In is 1.00pm (13:00)
Latest Check-In is 10.00pm (22:00)
Latest Check-Out is 10.00am (10:00)
(Please Note the Minimum Age of our Guests is 18 years Old)
Is Wi-Fi Available at Heathwood B&B and Is It Free?
Wi-Fi is available at Heathwood B&B. Wi-Fi is included in your stay!
Is Parking Available at Heathwood B&B and Is It Free?
Uncovered Self-Parking is available at Heathwood B&B. Parking is included in your stay! (Guest Parking is at Owners Risk)
What Types Of Breakfast Is Served at Heathwood B&B?
A Full English or Continental Breakfast is included with your stay and available every morning.
Please Note That Breakfast is Served Between 7.30am – 9.00am
Is it Child-Friendly at Heathwood B&B?
Children Cannot Be Accommodated at this Property. (Minimum Age Of Our Guests is 18 Years Old)
Please note there is No Capacity for Cots or Rollaway/Extra Beds.
Is it Pet-Friendly at Heathwood B&B?
Pets are Not Allowed at this Property. (This does also include Service Animals/Assistance Dogs)
What is the Maximum Occupancy of a Heathwood B&B Suite?
Both Suites have a Maximum Occupancy of Two People. (2 Persons) (Please Note the Minimum Age of our Guests is 18 years Old)
For More Information, Please see the individual Suites pages: Executive Suite Deluxe Suite
What is the Smoking Policy at Heathwood B&B?
There is No Smoking within the Suites. (This also includes the upstairs Breakfast Area)
However, if you do wish to smoke, both suites have an Outside Patio area. (There is a wall mounted Ashtray by Main Door Entrance)
What are the Nearby Transport Options at Heathwood B&B?
Nearest Transport Options from Heathwood B&B are:
Dover Train Station is 4 Minutes Away Via Walking from the Property.
Walking Directions from Heathwood B&B (Google Maps)
Dover Bus Station is 11 Minutes Away Via Walking from the Property.
Walking Directions from Heathwood B&B (Google Maps)
Port Of Dover is 10 Minutes Away via Car Journey from the Property.
Driving Directions from Heathwood B&B (Google Maps)
Eurotunnel is 18 Minute Away via Car Journey from the Property.
Driving Directions from Heathwood B&B (Google Maps)
What is the Refund Policy
Right of Withdrawal
You have the right to withdraw from this contract at a minimum of 24 hours without giving any reason.
The withdrawal period will expire after 1 day from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement.
Our contact details can be found on our Contact Us Page
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.
This information plus more is found on our Terms & Conditions Page
Where Can I Find The Terms and Conditions?
Where Can I Find The Privacy Policy?
Frequently Asked Questions About Accessibility
Is it Wheelchair Accessible at Heathwood B&B?
There are a number of steps leading to the property, therefore, as a result, it is not Wheelchair Accessible at this Property.
Steps/Pathway to Entrance of Heathwood B&B:
Heathwood B&B is not accessible for wheelchair users. Number of Steps to property entrance is 22. The Steps/pathway to entrance is well lit.
Location of Suites at Heathwood B&B
The Deluxe Suite and the Executive Suite are both located on the Ground Floor of the property.
Location and Steps of Breakfast/Dining Area at Heathwood B&B
Breakfast/Dining Area is located on the upper floor of the property. (accessible by stairs only (stairs have handrails) (No. of Steps is 13)
Requests/Contact to the hosts of Heathwood B&B?
Requests for specific accessibility needs can be done 24-hours before check in. See our Contact Us Page
Frequently Asked Questiond About Cleanliness
Linen, Towels and Laundry:
Linens, Towels and laundry are washed in accordance with local authority guidelines.
Sheets and Towels are washed at 60 Degrees or hotter.
Cleaning Products:
Both Suites are disinfected and thorougly cleaned between stays.
(Hosts follow the industry cleaning and disinfecting practices of Safe Travels (WTTC – Global)
Both Suites have shared stationery such as printed menus, magazines, pens and paper are removed and replaced.
High Touch surfaces are cleaned and disinfected.
Food & Utensils:
All Plates, cutlery, glasses and other tableware have been sanitised.
Frequently Asked Questions About
Safety and Security
Checking in at Heathwood B&B:
Check In arrangements are made with the hosts (24 hours prior)
The hosts will greet the guests. (Hosts wear face masks) Checking In/Out payment is contactless
Security Measures taken at Heathwood B&B:
There is 24 hour CCTV.
Only two suites available (Deluxe Suite and Executive Suite) and both suites have a maximum occupancy of two people.
The minimum age for guests is 18 years old.
Hosts follow all safety protocols as directed by Local Authorities.
Hosts are regularly temperature checked.
All windows are double-glazed.
Hosts trained in using a Fire Extinguisher.
First Aid Kit available.
There is a wall mounted AED (Automated External Defibrillator) at the property entrance.
There is Hand Sanitiser in both Suites as well as key areas such as Dining Area and Property Entrance.
Technical Safety at Heathwood B&B:
Annual Tests of: PAT Testing, Fire Extinguishers.
Monthly Tests of: Smoke Detectors.
All Suites are checked for faults/damages after each use.
Frequently Asked Questions About
Sustainability
Waste:
Single Use Items Not Used:
Plastic Miniature Shampoo, Plastic Conditioner and Plastic Body Wash bottles.
Plastic Straws, Plastic Water Bottles, Plastic Beverage Bottles, Plastic Cups
Water:
Water Efficient Facilities: Toilets and Showers. (Plus an option to reuse Towels.)
Lighting:
Most Lighting throughout the property uses energy-efficient LED bulbs.
Food and Food Preparation:
Most Food provided at the property is locally sourced.
Heathwood B&B hosts have passed courses in Health and Safety in Food.
Documentation of Ingredients of Food Products are retained.
Terms & Conditions
Click Here To View The Terms and Conditions Page (In A New Window)
Privacy Policy
Click Here To View The Privacy Policy Page (In A New Window)